6.1 Getting Started

If you have not yet registered any domains, connected any to your Account Center, or transferred any to Parlatta, you’ll be greeted by a prompt to register a new domain with us, connect a domain you already own from another provider to the Account Center, or transfer an existing domain to Parlatta.

See the Register a Domain chapter for details on how to purchase a new domain from Parlatta right in your Account Center.

See the Transfer a Domain chapter for details on how to transfer existing domains purchased from other providers to Parlatta.

See the Registrant Verification chapter for important information you need to know when registering or transferring domains.

See the Domain FAQs chapter for answers to other common questions about registering domains.

See the Connect a Domain chapter for details on how to connect domains purchased from other providers to your Account Center.

See the Manage DNS chapter for details on how to manage the DNS records for all of your registered, connected, and transferred domains.

NOTE: Terminology In the Account Center and in this document, the term Registered domains refers to domains purchased through Parlatta, Connected domains refer to domains purchased through 3rd-party registrars that you connect to your Account Center, and Transferred domains refer to domains transferred from other providers to Parlatta.

6.2 Registered Domains

Copy chapter anchor to clipboard Once you have registered or transferred at least one domain with/to Parlatta, you’ll find a list of all your registered and transferred domains under the Registered Domains tab.

Use the Search box to locate any domain, or use the Filter option to only display those domains you want. You can filter by Domain Status, Registrant, Registrant Status, Auto-Renew status, or Hosted Site status.

Click the + Register New Domain button to register a new domain with Parlatta.

If you had saved the contact information as your default registrant contact info when registering a domain, click the Settings link if you ever need to update that default info.

Status

The Status column indicates whether a domain is Active, Suspended, Transferring, or has Expired. See Domain Status for details.

Status of a registered domain in the Account Center

Registrant

The Registrant column indicates the current email address of the domain owner. See Contact Information for details.

Registrant Status

The Registrant Status column indicates whether the registrant has been Verified, is Verifying their contact info, or has been Suspended. If the owner contact information has been changed, this will indicate whether confirmation is Pending from either the new or current registrant. See Registrant Status for details.

Expiry Date

The Expiry Date column indicates the date the domain will expire. This will correspond to the Registration Period you selected when registering the domain, or the date corresponding to the term you selected if you manually renewed by clicking the Renew Domain button on the domain Overview screen.

Auto-Renew

Hover your mouse over the circling arrow icon in any domain’s row to reveal the Auto-Renew status where you can enable or disable the feature as needed.

Hosted Site

Hover your mouse over the link icon in any domain’s row to reveal its Hosted Site status.

If the domain is connected to a Parlatta hosted site, you can click the Manage Hosting link to go directly to the Domains tab of that site in your Account Center.

If the domain is not yet connected to a hosted site, you’ll see an option to get that done right from this screen if you wish.

Additional Options

Click the ellipsis icon in any domain’s row to reveal additional management options for that domain.

• Manage Domain – Click to be directed to the Hosting > Domains screen for that domain.
• Renew Domain – Click to renew your domain before it expires, or to extend its Expiry Date.
• Update Contact Info – Click to be directed to the Contact Information screen for that domain.
• Update Nameservers – Click to pop open the Update Nameservers modal for that domain.
• Update DNS – Click to be directed to the Manage DNS screen for that domain.
• Associate Client – Click to associate a client with the purchased domain. Management options for a registered domain in the Account Center

6.2.1 Register a Domain

If you have not yet registered any domains with Parlatta, you’ll see the Register a new domain form under the Registered Domains tab.

The first thing to do is to see if the domain name you want to register is available. Enter your desired domain name in the search field, with or without the TLD extension (the .com part), and click the Search button.

To view all available extensions, click the View all link in the bottom corner of the grid. If the extension you’re looking for is not available, click the Request domain extension (TLD) link to pop open a form where you can request support for specific ones we may be missing.

NOTE: Internationalized Domain Names We currently do not support Internationalized domain names (IDN) for domain searches and registrations. IDNs are also not supported by our hosting email services.

Once you have at least one domain registered, click on the + Register New Domain button at the top of the list of your registered domains to open the search form as above.

Domain Matches With Extension

Copy heading anchor to clipboard If you specified the extension you want, and it is available, that will be confirmed, and you’ll see a list of other available extensions as well in case you want to purchase one with a different extension.

Click the Buy Now button for the one you want, or search again for an alternative domain name.

If you specified the extension you want, and it is not available, that will be confirmed, and you’ll see a list of other available extensions in case any of them may be a good fit.

Click the Buy Now button for the one you want, or search again for an alternative domain name.

Domain Matches Without Extension

If you did not specify the extension in your domain search, the results list will display the domains you can purchase with various available extensions.

Click the Buy Now button for the one you want, or search again for an alternative domain name.

Domain Suggestions

Copy heading anchor to clipboard Whether you included the TLD extension or not when searching for your desired domain name, a section just beneath the Matches section will display some alternative Suggestions for you.

6.2.2 Registration Information

When you click any Buy Now button, the screen will refresh, and you’ll be prompted to enter some required information before proceeding to checkout.

The information you enter here will be displayed under the Domain Overview and Contact Information tabs once the domain purchase has been finalized.

All the information you enter at this step can be edited at any time after registration.

Registration Terms

First, select the Registration Period. Most domains can be registered in annual increments for up to 10 years, but some, like .co domains, can only be registered for a maximum of 5 years. This will set the Expiry Date that can be found on the Domain Overview screen once the domain registration is done.

The Auto-Renew option is enabled by default so you don’t forget, but you can disable it here or at any time after purchase if you don’t need your domain to renew automatically.

NOTE: Domain Privacy Included Domain Privacy is included at no extra cost for every domain you register through Parlatta or transfer to Parlatta. This means that none of the personally identifying information you enter here is made publicly available by default. Even if you explicitly authorize sharing in your Data Sharing Preferences when clicking the link in a GDPR Consent Request email, that data will not be exposed in public WHOIS records.

Registrant Information – Client

Copy heading anchor to clipboard If you are purchasing the domain for a client that you already have in your Clients & Billing portal, you can select the client here, and the client’s Name & Billing Information will automatically populate the Registrant Information form below.

Click in the Associate domain with a client section and select the client from the dropdown list.

If you don’t yet have any clients added to your Clients & Billing portal, you’ll be prompted to create one first.

See Client Association in the Domain Overview chapter below for more information.

Registrant Information – Owner

Next, complete the form to include all information required to identify the domain Owner (the individual responsible for the domain). If you had selected to associate the domain with a client above, you may want to take a moment to double-check that all info is accurate and up-to-date.

What is entered here will also be used to automatically populate the Admin, Billing, and Tech Contact Information. All information can be edited if needed after the registration is completed.

Please note that the Address fields are limited to a maximum of 64 characters.

If you wish to use this same information for future domain registrations, select the option to Save this as my default registrant information for future domain registrations at the bottom of the form. You can edit this information at any time by clicking the Settings link on the Registered Domains tab.

Summary

Review the Summary to ensure that all information is correct, click the Terms of Service & Privacy Policy box, then click the Pay Now button to finalize your purchase.

The amount indicated in the Price section will be charged to the credit card you have set as your Payment Method in your Parlatta Account.

Registration Confirmation

You’ll then see a success message appear on the screen with a few options.

• Connect to hosted site – Click this to connect the domain to a site you have hosted with Parlatta, and have its DNS automatically set up for you.
• Skip for now – Click to be directed to the Registered Domains screen in your Account Center. Domain successfully registered message in the Account Center

6.2.3 Domain Overview

Clicking on any domain listed on the Registered Domains screen will pop open the Overview for that domain. This is where you’ll find all the information related to the domain that you have registered with or transferred to Parlatta.

Renew Domain

Click the Renew Domain button at the top of this screen to manually renew your domain before it expires or to extend its Expiry Date.

For example, if you initially registered a domain on June 1st for one year and did not enable the Auto-Renew option, it would expire on June 1st of the following year.

However, if you renew the domain for an additional 2 years before it expires using this option, it would then expire 3 years from the registration date.

Domain status

This will display the current status of the domain, which could be any one of the following:

• Active – This is the default status for a domain unless or until the domain expires, is suspended, or is getting transferred.
• Suspended – A domain is suspended if the current registrant status changes to Suspended. See Registrant status below for details.
• Expired – A domain’s status changes to expired if it is not renewed at the end of the current registration period. You can prevent a domain from expiring by toggling on the Auto-Renew option or by manually renewing it as noted above.
• Transferring – This domain status indicates that a domain is currently being transferred from another provider to Parlatta. Once the transfer is successful, the domain’s status will change to Active.

Registrant status

This indicates the current status of the user that was used when registering the domain.

• Verified – The domain owner has verified their identity by clicking the link in a confirmation email.
• Verifying – The domain owner has not yet verified their identity by clicking the link in the confirmation email.
• Suspended – The domain owner has not verified their identity within the allowed 15-day delay. When a registrant status changes to suspended, the associated Domain status also changes to suspended.
• Pending New Registrant – If any of the First Name, Last Name, or Email values have been changed in the domain Owner’s contact information, this status will display until the new owner has clicked a verification link in an email sent to them.
• Pending Current Registrant – Once the new owner has verified their identity as above, this status will display until the current owner confirms the change by clicking a confirmation link in an email sent to them.

See the Registrant Verification chapter below for details.

Hosted Site

This indicates whether the domain has been connected to a site hosted by Parlatta.

• Not Connected – If the domain is not yet connected to a Parlatta hosted site, you’ll see a Connect to a hosted site link that gives you the option to do that right from this screen.
• Connected – If the domain has been connected to a Parlatta hosted site, you’ll see a Manage hosting link there that will redirect you to the Domains tab of that site when clicked. A Disconnect link will also appear so you can easily remove the domain from the hosted site and clear its DNS records.

See the Connect a Registered Domain to a Hosted Site chapter below for details.

GDPR Consent Status

This indicates the status of the Data Sharing Preferences you set after clicking the link in the email sent to you immediately after the domain purchase.

If you did not click the link in that email and can’t find it anymore, or if you wish to change your data sharing preferences, click the Send Consent Email or Change Response link to send the email again.

• Contract Only – This status appears if you did not yet choose to share any optional personal data.
• Contract and Consent – This status appears if you did choose to share optional personal data.
• Denied – This status appears if you choose not to share any data.
• N/A or Pending – This status appears if you have not yet set your Data Sharing Preferences. Transfer Lock Transfer locking is a security feature that prevents unauthorized changes to a domain, such as transferring to another registrar or modifying DNS records.

Transfer Lock

Domain Transfer Locking is a security measure designed to prevent unauthorized alterations to a domain, including transferring it to a different registrar or making modifications to DNS records.

By default, this safeguard is activated for all domains registered through WPMU DEV.

Nevertheless, you have the option to deactivate this feature. Doing so empowers you to maintain complete authority over your acquired domain.

Registration Date

This indicates the date that the domain was first purchased and registered.

Expiry Date

This indicates the date the domain expires according to the Registration Period you chose when registering the domain.

If you use the Renew Domain option, you can extend the expiry date according to the new Registration Period you select.

Renewal Price

This indicates the amount that will be charged to the credit card you have set as your Payment Method in your Parlatta Account if or when the domain is renewed or its registration period extended.

Auto-Renew

Toggle this option on if you want your domain to be renewed automatically at the end of the current registration period. See also Renew Domain above.

If this option is already enabled, the date the domain will auto-renew will be indicated here. Auto-renewal occurs between 7 and 15 days before expiry, depending on the TLD.

Nameservers

This section will indicate the nameservers currently assigned to your domain. By default, these will be the WPMU DEV nameservers:

ns1.wpdns.host, ns2.wpdns.host & ns3.wpdns.host

The functionality to create and use your own custom nameservers is not yet available, but is planned for a future update. However, you can enter the nameservers from Cloudflare if you use their services. Refer to the “Change Your Nameservers” section in the Manage DNS chapter below for details.

Client Association

This feature allows you to associate a domain with a client from your Clients & Billing portal. You can also change or remove the client you may have added when you registered the domain.

Associating a client with a domain will automatically populate the Owner Contact Information of that domain with the client’s contact information. You can, of course, edit that information if needed.

To add a client, click the Add Client link in the Associate domain with a client row.

That will open a modal window where you’ll be prompted to select the client from the dropdown.

If you do not yet have any clients added to your Clients & Billing portal, you’ll be prompted to create one first.

If you have already associated a client with the domain and wish to switch to a different client, click the current client’s name in the “Associate domain with a client” row to open the modal. Then select a different client from the dropdown.

To remove a client already associated with a domain, click the “Remove Client” link in the modal.

Note that removing a client will not remove the contact information associated with that client. If you need to change that after removing a client, you will need to edit the Owner contact information manually. See the “Contact Information” section below for more details.

If you have granted the client a Client Role that includes at least the View Domains capability, they will then be able to view their domain under the Domains tab once purchased. Depending on any additional capabilities that you may have granted in that role, the client can then adjust contact info, etc., if/as needed. Note that the client will not see the Client Association section, so they cannot view or change anything there.

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6.2.4 Contact Information

The Contact Information tab is where you’ll find all the information related to the domain Owner as well as the Administrative, Billing, and Tech contacts. Information for each contact is located under their respective tabs.

• Owner – This is the contact information of the person who registered and owns the domain. If you have selected to associate the domain with a client, the client’s information will be here.
• Admin – This is the person responsible for managing the domain if different from the owner.
• Billing – This is the person responsible for billing-related actions for the domain if different from the owner.
• Tech – This is the person responsible for fixing or adjusting any domain issues or settings if different from the owner.

When you register a domain with Parlatta, all the contact information you enter at the Registrant Information step is used to automatically populate all contact types.

To add or edit any information for any of the contact types, simply click the Edit Info button at the top-right of this screen to open a modal edit window.

Select the contact type you want to edit and optionally choose to copy all existing info from any of the other contact types.

You can also edit any or all individual fields for each contact type as needed.

Once you’ve edited a contact type, remember to click the Save button before switching to a different one, or you’ll lose the changes you just made.

NOTE: Confirming Owner Information If you make any changes to the First Name, Last Name, or Email fields of the Owner contact information, please be sure to review the Registrant Verification chapter for important confirmation details.

6.2.5 Connect a Registered Domain to a Hosted Site

Any domain you register with Parlatta can be connected to any site you have hosted with us. Doing so will also automatically configure the needed DNS records for the domain.

You can connect the domain to a hosted site from the Registration Confirmation screen as soon as you have purchased it, or from the Registered Domains or the Domain Overview screens at any time afterwards.

To connect a domain to a hosted site as soon as you’ve purchased it, click the Connect to a Hosted Site button on the Registration Confirmation screen.

Connect From Registration Confirmation

To connect a domain from the Registered Domains screen, hover your mouse over the link icon in the domain’s row and click the “Connect to Hosted Site” link in the tooltip that pops open.

Connect From Domain Overview

To connect a domain from the Domain Overview screen, click the “Connect to hosted site” link.

Any of the above options will pop open a modal window where you can select the Parlatta hosted site you wish to connect the domain to. Click “Save” to confirm the action.

Now, back on the Domain Overview screen for your new domain, you’ll see the data on the Hosted Site row has been updated to indicate that your domain is now connected to a WPMU DEV hosted site.

Click the “Manage Hosting” link at any time to go to the Hosting > Domains screen of that site in your Hub.

Click the “Disconnect” link to remove the domain from your WPMU DEV hosted site.

Disconnect a Registered Domain from a Hosted Site

You can remove a domain from a hosted site by clicking the “Disconnect” link on the domain’s overview screen as shown above.

If the domain you want to disconnect is using our default nameservers, disconnecting it from the hosted site will also automatically remove the corresponding DNS records from the Manage DNS tab of that domain. You’ll be prompted to confirm the action.

If the domain you want to disconnect is using custom nameservers, like those from Cloudflare for example, you will need to manually remove the domain’s DNS records from where they are currently managed. A reminder of this will appear in the confirmation prompt.

If the domain you want to disconnect is set as the Primary domain for the hosted site it’s connected to, you’ll need to first set a different domain as primary on that site before you can disconnect it. A notice will pop up in your Hub to remind you of this.

6.2.6 Registrant Verification

Registrant verification is the process of confirming the identity of the domain owner.

Verification is required in the following situations:

1. The first time you purchase a domain with any combination of First Name, Last Name, and Email address. The verification email is sent to the Email address entered in the Registrant Information step.
2. Any or all of First Name, Last Name, and/or Email address already used to purchase one or more domains is modified in the Owner Contact information. This triggers a process whereby both the current and the new registrant must confirm the change. See Domain Ownership Changes below for details.
3. A domain renewal reminder or Whois Data Reminder Policy email bounces. This indicates the email address is no longer valid and requires an update. If the Owner’s Email address is not updated in the allowed time-frame, the registrant and domain status will be suspended as detailed below.

In all of the above situations, a verification email is sent to the email address you enter when registering a domain with us.

You have 15 days to click a link in that email to confirm that the name and email address are valid.

The email is sent several times during that 15-day period to ensure you are aware of it, but you only need to click a verification link once.

It’s very important to pay attention to this email. Failure to verify the email address associated with the domain owner within the 15-day period will result in the Registrant Status changing to Suspended. That, in turn, causes the domain to be suspended as well. The domain will remain suspended till its expiry date. If there is a website associated with the domain, and that domain is set as the Primary, the site will stop working until the verification is done or the Primary domain is changed to one that works.

Domain Suspension

If your domain gets suspended, the only way to get the domain unsuspended is to complete the domain verification by clicking the link in an email already sent, or by updating the Owner contact information to have a new email sent. Once the verification is done, the domain will be back up almost instantly.

Domain Verification

When you purchase a new domain, transfer an existing domain, or update the domain registrant’s contact information, a domain verification process takes place. If a record already exists with the exact combination of First Name, Last Name, and Email provided during the Registrant Information step, then the domain is automatically verified and no further action is required.

However, if no record exists with the exact combination of provided registrant information, then a verification email is sent to the email address provided during domain registration. Failure to complete the domain verification within the 15-day period will result in Domain Suspension.

Note that the Domain Verification process remains the same irrespective of your domain provider.

Domain Ownership Changes

As noted above, if the first name, last name, and/or email address is changed in the domain Owner contact information, both the current and new registrant must confirm the change.

This is done by clicking a link in a Change of Registrant Confirmation email and confirming the change on the Domain Update Request page that the link points to.

However, the emails that are sent depend on whether the current and/or new registrants have previously authorized OpenSRS/Tucows to act as their designated agent so future changes can be automatically approved without having to confirm again via email. This is done by checking a checkbox on that page at any time.

So there are 4 possible scenarios whereby the current and/or new registrants must confirm any such change:

1. Both the current and the new registrants have authorized OpenSRS to act as their designated agent.
   • OpenSRS automatically approves the transfer as designated agent of the new registrant.
   • OpenSRS automatically approves the transfer as designated agent of the current registrant.
   • Email confirmation is sent to both registrants.
   • Trade is successful.
2. Only the current registrant has authorized OpenSRS to act as their designated agent.
3. Only the new registrant has authorized OpenSRS to act as their designated agent.
4. Neither the current nor the new registrants have authorized OpenSRS to act as their designated agent.

• OpenSRS automatically approves the transfer as designated agent of the new registrant.
• OpenSRS automatically approves the transfer as designated agent of the current registrant.
• Email confirmation is sent to both registrants.
• Trade is successful.

1. Only the current registrant has authorized OpenSRS to act as their designated agent.

• OpenSRS sends an approval email to the new registrant.
• Once approved by the new registrant, OpenSRS automatically approves the transfer as designated agent of the current registrant.
• Email confirmation is sent to both registrants.
• Trade is successful.

1. Only the new registrant has authorized OpenSRS to act as their designated agent.

• OpenSRS automatically approves the transfer as designated agent of the new registrant.
• OpenSRS sends an approval email to the current registrant.
• Once approved by the current registrant, email confirmation is sent to both registrants.
• Trade is successful.

1. Neither the current nor the new registrants have authorized OpenSRS to act as their designated agent.

• OpenSRS sends an approval email to the new registrant.
• Once approved by the new registrant, OpenSRS sends an approval email to the current registrant.
• Once approved by the current registrant, email confirmation is sent to both registrants.
• Trade is successful.

Note that in all of the above scenarios, a domain transfer would be unsuccessful if:

• The email address of either registrant is invalid.
• Either registrant rejects the transfer.
• There is no response to an approval email within 15 days.

6.3 Registered Domain Email Examples

Emails are sent to the domain owner contact for various domain-related activities like domain purchase, renewal, expiry, etc.

These emails are fully white-labeled and contain no reference to WPMU DEV whatsoever. All emails come with a “Your Domain Info” subject line and are mailed from noreply@your-domain.info

This very generic structure is intentional as it will greatly simplify the next phase of this feature where you will be able to resell domain services to your clients.

6.3.1 Domain Purchase, Renewal, and Expiry

.AU Auto-Renew Notification 60 Days Before Expiry

This email is sent 60 days prior to the automatic renewal of a domain registered with an Australia country extension: .au

Renewal Reminder 90, 60 & 30 Days Before Expiry

A renewal reminder email is sent 90, 60, and 30 days before the expiry date of any domain that is not set to auto-renew.

Renewal Reminder 5 Days Before Expiry

This renewal reminder email is sent 5 days before the expiry date of any domain that is not set to auto-renew.

Renewal Reminder 3 & 10 Days After Expiry

A renewal reminder email is sent 3 and 10 days after the expiry date of any domain that is not set to auto-renew.

Renewal Confirmation

This email is sent upon the successful renewal of a domain.

6.3.2 Domain Admin Messaging

.AU Certificate of Registration

This email is sent to the owner contact upon the successful registration of a new domain with an Australia country extension: .au.

Trademark Claims Notification

This email is sent if the domain being registered matches at least one record submitted to the Trademark Clearinghouse.

Domain Auth-Code Email

This email is sent if you request the auth-code needed to transfer a domain away from WPMU DEV and to a different registrar.

Contact Modification Report

This email is sent when the contact information for the domain owner has been successfully modified.

6.3.3 GDPR Messaging

GDPR Initial Consent Request

This email is sent as the final step of a domain purchase when GDPR consent is required to provide personal information.

Asynchronous – No Tucows Information

Synchronous – With Tucows Information

GDPR Updated Product Consent Request

This email is sent when you are required to update your consent preferences.

GDPR Consent Page Link Reminder

This email is sent when you request a link to the GDPR sharing preferences page.

6.3.4 Registrant Verification Messaging

Registrant Verification Message to Registered Domain Owner

This email is sent when you register a domain that requires verification of the owner’s contact information. Currently, the only TLD that does not require verification is .co.

Registrant Verification Message to Registered Domain Owner – Reminder

This email can be sent several times within a 15-day period if you have not yet clicked on the link in the previous email.

Registrant Verification Suspension Message

This email is sent if you fail to verify owner contact information within the allowed 15-day period.

Change of Registrant Confirmation

This email is sent to both the current and the new domain owner contact when any of the following data is changed for the domain owner contact: first name, last name, and/or email address.

Completed Change of Registrant Notification

This email is sent when any of the following data is changed for the domain registrant owner contact: first name, last name, and/or email address.

6.3.5 WHOIS Messaging

WHOIS Data Reminder Policy

This email is sent after successful domain registration so you can confirm or update the WHOIS data associated with your domain.

Whois Privacy Modification Report

This email is sent when a request to update the WHOIS data associated with your domain is complete.

6.3.6 Nameserver Messaging

Nameserver Check Success Notification

This email is sent when the nameserver check confirms that the assigned nameservers are resolving for your domain.

Nameserver Check Failure Notification

This email is sent when the nameserver check discovers that the assigned nameservers are not resolving for your domain.

6.4 Transferred Domains

Transferring domains from other providers to Parlatta is a straightforward process. However, before you initiate the domain transfer, it’s important to review the Domain Transfer rules to ensure that your domain meets the eligibility criteria for transfer.

6.4.1 Transfer a Domain

Getting Started

If you have not yet registered, connected, or transferred any domains, click on the Transfer a domain button on the Add a New Domain screen.

If you already have one or more domains listed under the Registered Domains tab, you can click the Transfer Domain button there.

Or, if you have connected any domain(s), then under the Connected Domains tab, click on the ellipsis icon on any domain’s row to reveal the available management options for that domain. Click on the Transfer Domain to Us button.

Alternatively, clicking on any connected domain’s row will open the Nameserver details for that domain. Click the Transfer Domain to Us button.

Any of the above options will open the Transfer a Domain screen. Enter a valid domain name you wish to transfer, with the extension (the .com part), and click the Transfer button.

Nameservers Selection

Once you click on the Transfer button, the Nameservers settings screen will appear.

Here, choose if you want to use WPMU DEV’s nameservers and move the existing DNS records of your domain to us or continue with your current nameservers.

Note that if you’re transferring a Connected Domain that is already using our nameservers, this step will be skipped automatically.

Use Our Nameservers

If you choose to use our nameservers, the existing DNS records for your domain (if any) will be imported. Once the transfer has completed, you’ll want to double-check that all needed records exist in the DNS Records section for that domain, and manually add any missing ones if needed.

Keep Current Nameservers

It’s important to know that most domain providers will cut off access to their nameservers as soon as a transfer is initiated, which will cause downtime for a live site if the domain resolves there.

So this option is only recommended if you are currently using a 3rd-party DNS manager like Cloudflare where nameserver access will not be interrupted by a domain transfer.

Transfer Terms

Once you’ve made your nameservers selection, click the Right Arrow button to continue to the Terms step.

On the following screen, you’ll be prompted to enter some required information before proceeding to checkout. Refer to the Registration Information subchapter for information about registration terms and registrant information.

By default, the Registration Period of all the transfer-in domains is set to 1 year, and will extend the current expiry date of your domain. See Domain FAQs for more information.

Enter the Authorization/Transfer/ EPP Code of the domain you wish to transfer. Contact your Current Registrar to get your domain’s Authorization Code.

Note: If the Authorization code is invalid, the domain transfer will fail and the transfer amount will be refunded to your account.

Domain Transfer Progress

Once all the information is provided and payment is made by clicking the Pay Now button, domain transfer is initiated. It might take up to 7-8 days or more (depending on your current domain registrar) for your domain to get completely transferred after the initiation of the domain transfer. During the transfer process, the domain status will be set to Transferring.

If the domain transfer is successful, the following email will be sent to the email address you provided during the domain registration process.

And the domain status will change from Transferring to Active.

However, if your current domain registrar rejects the domain transfer request, you will receive the following email.

In such a case, you need to contact your current domain registrar to know the reason for rejection.

Want to speed up the domain transfer process?

Some domain registrars might send a domain transfer request confirmation email along with an option to manually approve or cancel the transfer request. If not canceled, the domain transfer request will get auto-approved after certain days. However, if you need to speed up the transfer process, you can manually approve the request. Please note that not all domain registrars provide this option.

6.4.2 Domain Transfer Rules

Before you proceed with a domain transfer, please ensure that the following conditions are satisfied:

• Domain(s) should have been registered at least 60 days ago.
• Domain(s) shouldn’t have been transferred in the last 60 days.
• Domain(s) registrant and administrative email addresses should be valid and up to date.
• Domain(s) shouldn’t be locked or protected.
• Domain(s) shouldn’t be in the redemption period.
• Domain(s) should be currently active and not suspended or expired.
• For most TLDs, the domain name can be transferred even if it is currently in the grace period (a certain period after domain expiration). Note that this period can vary depending on your hosting provider.

6.4.3 Domain Transfer Errors

Domain Not Registered

If the domain name you want to transfer is available and is currently not registered with other providers, then you can easily register it with WPMU DEV.

Domain Not Eligible for Transfer

Your domain may not be eligible for a transfer for various reasons, refer to the domain transfer rules to make sure your domain satisfies all the requirements.

Domain is Locked

Your domain can get locked due to various reasons. To unlock your domain, please contact your current domain registrar.

Domain Extension Not Supported

If you specified the extension you want, and it is currently not supported for domain transfer, you can raise a request, and we will consider supporting it in future updates.

Invalid TLD

You have entered an invalid domain extension. Ensure that your domain extension is entered correctly or try again with another domain extension.

Already Registered

You can’t transfer a site that has already been registered with another WPMU DEV account. In case you want to move a domain between any two WPMU DEV accounts (provided you have access to both accounts), contact our support team.

6.5 Connected Domains

Under the Connected Domains tab, you’ll see a prompt to connect domains from other providers if you haven’t already done so.

Once you have connected at least one domain registered through a 3rd-party provider, you’ll find the list of all your connected domains here.

Connected domains whose nameservers have been correctly configured will be indicated with a “Propagated correctly” status. Connected domains whose nameservers have not yet been configured, or have been incorrectly configured, will have a “Pending” status.

Click the ellipsis icon on any domain’s row to reveal the available management options for the domain:

• Manage DNS – Select this option to be redirected to the Manage DNS screen for that domain.
• Recheck DNS – Select this option to refresh the DNS information for the domain in your Hub, and be redirected to the Manage DNS screen.
• Transfer Domain to Us – Select this option to transfer the currently connected domain from a 3rd party provider to Parlatta. You’ll be redirected to the Transfer a Domain screen.
• Delete – Select this option if you wish to remove the domain from your Hub. (Note that this does not delete a site; it simply removes the domain from the Domains manager in your Hub.)

Under the Registered Domains tab, you’ll see a prompt to register a new domain through WPMU DEV if you haven’t already done so.

6.5.1 Connect a Domain

If you have not yet connected any domains from another registrar, click on the “Connect existing domain” button.

If you already have one or more domains from other registrars connected to your Hub, click on the “Connect Existing Domain” button at the top of the list of connected domains.

Either of the above options will open the Add New Domain screen. Enter the domain name you wish to connect to your Hub, including the extension (the .com part).

The Account Center DNS Manager will scan for common DNS records, import them automatically, and list them for verification. Please note that if you have recently acquired your domain and no records are currently present, the list will be empty.

You can use the trash can icon to exclude any records you do not want to import.

To ensure that all records have been imported correctly, compare the records from your Domain registrar with the listed records. The record details include:

• Record Type – As covered in the above list
• Hostname – Use “@” for Root, “www” to include the www. subdomain record
• Value – For aliases, directions, or returns
• TTL (Seconds) – The Time to Live value in seconds represents how long a resolver caches the DNS query before it expires, requiring a new query. A lower value results in faster resolution of your DNS changes worldwide.

If any records are missing, you can manually add them. Refer to the section “Add or Edit DNS Records” below for comprehensive instructions.

6.6 DNS Management

This chapter offers comprehensive guides for managing DNS records for both Parlatta registered domains and connected 3rd-party domains.

To access the DNS management screen for any registered domain, navigate to the Registered Domains section and click the “Update DNS” option for the respective domain.

When accessing this screen for a registered domain, it will appear under its dedicated tab, located alongside the Domain Overview and Contact Information tabs.

For any 3rd-party connected domain, access the DNS management screen from the Connected Domains area by clicking the “Manage DNS” option for that specific domain.

Upon accessing this screen for a connected domain, no additional tabs or features will be available, as they are not required or relevant.

However, you will notice that the Parlatta nameservers are prominently displayed at the top of the screen for connected domains. Simply click on each one to copy and update the nameserver information at the domain registrar for your connected domain. Consult the section “Change Your Nameservers” below for detailed instructions.

6.6.1 Transfer DNS to Parlatta Checklist

This guide aims to assist you in maintaining seamless service throughout upcoming system upgrades by transitioning your domain’s DNS management from your existing registrar to Parlatta. Alternatively, it provides instructions for a minor modification if you are presently utilizing Cloudflare. Refer to the section “Update CNAME Record at Cloudflare” below for comprehensive guidance.

If you encounter either of the highlighted reminders depicted below within the DNS Manager column of your hosted site’s Domains list and are uncertain about the appropriate course of action, this detailed, step-by-step guide is designed to assist you.

Manage DNS with Us

Step 1 – Manage Your Domain in the Account Center

The initial step involves handling your domain within the Account Center to facilitate the retrieval of your existing DNS records.

Navigate to the Domains manager, select the Connected Domains tab, and adhere to the guidelines provided in the Connect a Domain section mentioned above.

Step 2 – Update Nameservers at Your Current Registrar

Once your domain has been linked to the Account Center, and the DNS records have been fetched, the subsequent action is to update the nameservers at your present registrar.

Click on the recently added domain in the Domains manager, and you’ll find the Parlatta nameservers prominently displayed at the screen’s top. Follow the instructions found in the Connected Domains segment of the Change Your Nameservers section below.

If you require assistance locating the nameserver settings within your current domain registrar’s interface, consult the Common Registrar DNS Guidance subsection within the same section.

Step 3 – Confirm Proper Propagation of Parlatta Nameservers

The concluding step involves verifying the accurate propagation of Parlatta nameservers. Simply click on the Check nameservers button, as depicted in the image above. Once successful propagation is confirmed, a notification message will appear.

Update CNAME Record at Cloudflare

For those currently utilizing Cloudflare to route their domain and manage DNS, it is recommended to maintain the existing setup and continue using Cloudflare’s nameservers.

However, we strongly advise implementing the CNAME method at Cloudflare rather than relying on A & AAAA records. This approach eliminates the need for manual edits to the CNAME record if your site’s IP address changes, such as during a site migration.

Begin by removing all A & AAAA records associated with your domain and the www subdomain, if applicable. Subsequently, add a CNAME record for your site’s tempurl.host address, utilizing “@” or your domain name as the record Name, and add another record with “www” as the Name.

Lastly, ensure that the CNAME records are set to be Proxied, thereby safeguarding the confidentiality of the original IPs.

6.6.2 Incorporate or Modify DNS Records

Once you access the DNS interface for your registered or connected domain, the procedure for adding and editing DNS records within your Account Center remains consistent for both domain types.

Adding Records

To introduce a new DNS record, simply select the Add Record button.

The available DNS records encompass:

• A Record
• CNAME Record
• MX Record (Refer to the Note below)
• AAAA Record
• NS Record
• TXT Record
• SRV Record
• CAA Record

When appending specific records, it’s imperative to include a trailing dot to ensure accurate registration.

For instance, the MX record value for Parlatta email is mailu.parlatta.host., and the trailing dot after “host” is crucial. Despite the dot being removed by your registrar once the record is registered, its inclusion during setup is vital.

Moreover, if you are introducing any of the subsequent records for your top-level domain (such as example.com), it is advisable to utilize the @ symbol as the Hostname entry to prevent any potential errors in the resultant record.

• A
• CNAME
• MX
• AAAA
• TXT

In the event that you employ your top-level domain name as the Hostname entry, ensure that a dot follows the complete domain name. The omission of this dot would lead to the creation of a subdomain of your top-level domain.

The “Add New DNS Record” panel will exhibit the evolving form of the record as you type.

Please be aware that the TTL (Time To Live) value of any record you incorporate must align with the TTL of any pre-existing record with the same type and hostname. A notification will be displayed in the modal to bring this to your attention.

Once you have confirmed the accuracy of the records, proceed by clicking the “Add” button.

note.Google Workspace & Google Domains
If you are utilizing Google Workspace and/or arranging MX records for a domain managed by Google Domains, it is recommended to establish DKIM and SPF records before configuring DMARC. As per Google’s guidelines, DKIM and SPF should be actively authenticating messages for a minimum of 48 hours before enabling DMARC.

Editing Records

To modify an existing DNS record, click on the ellipsis icon located on the row of that specific record. This action will unveil the management options for the record. Next, choose the Edit option.

A modal window will appear, allowing you to make the necessary edits to the record. Follow the same guidelines provided earlier for adding a record when making your changes.

6.6.3 Adjusting Your Nameservers

Registered Domains

By default, domains registered through Parlatta will utilize our nameservers. However, you have the option to modify them if required. For instance, if you wish to route your domain through Cloudflare, you will need to implement their nameservers.

To update the nameserver records for a registered domain, click on the Edit Records button located above the list of Nameservers on the Domain Overview tab

This action will open a modal window, offering the choice between using our Default nameservers or inputting your own Custom ones. Kindly note that the feature to generate and utilize custom nameservers is not currently available, but is scheduled for a future update.

Should you decide to employ custom nameservers, select the Custom option and input the desired nameservers in the provided field. Remember to click Save once you have finished.

Connected Domains

Upon linking a third-party domain to your Account Center, it is imperative to update the nameservers at the domain registrar to point towards Parlatta. However, ensure that you add the domain to your Account Center beforehand to create a DNS zone. Failing to do so might result in unsuccessful nameserver changes at your registrar.

Once the records have been successfully generated, you need to direct the Domain nameservers from your Domain Name Registrar to the Parlatta Account Center Domain record.

To proceed, log in to your domain registrar panel and locate the Nameserver settings. This process varies across different registrar services (e.g., GoDaddy, Namecheap, eNom). Below, we have compiled a list of common registrars along with links to their respective guides on nameserver editing.

Upon identifying your Nameserver settings, replace the existing Nameservers with the respective Parlatta Nameserver locations. You can utilize the copy function to copy and paste the addresses. Keep in mind that it typically takes 24-48 hours for nameserver changes to propagate, so anticipate a brief delay before the changes take effect.

Certain registrars may require you to identify your new nameservers by their IP addresses. The IP addresses for Parlatta nameservers are as follows:

• ns1.wpdns.host – 173.245.58.51
• ns2.wpdns.host – 173.245.59.41
• ns3.wpdns.host – 198.41.222.173

Upon completing this process, you can utilize the Check nameservers button to confirm the successful connection.

A green confirmation message will appear, indicating the correct propagation of your nameservers. Following this, you can proceed to edit or add DNS records as needed for your domain.

Common Registrar DNS Guidanc

If your goal is to manage DNS for all your sites from the Account Center, you will need to access the Domain manager at the original registrar and modify your nameservers there.

Editing nameserver settings is typically a straightforward process regardless of the registrar, but locating the specific settings to edit can sometimes be a challenge.

For step-by-step instructions on changing nameservers at your registrar, refer to the Registrar Guides section within our Hosting > Domains documentation.

Alternatively, you can utilize the links provided below for detailed guides on editing nameservers from various common registrars.

• Cloudflare
• GoDaddy
• Freenom
• Namecheap
• Google Domains
• Siteground
• Porkbun
• Hover
• Dreamhost
• iPage
• Bluehost
• eNom
• Hostinger
• A2 Hosting
• Inmotion
• Network Solutions
• Hostgator
• Crazy Domains

6.6.4 Subdomains

If necessary, you have the ability to create and utilize a subdomain as the primary domain for any WPMU DEV hosted site, as demonstrated in the example below. This setup is effective whether you manage the DNS of the top-level domain within the DNS Manager of your Account Center or at your domain registrar.

Refer to the section “Use a Subdomain as Primary Domain” below for comprehensive instructions on configuring this within the Account Center DNS Manager.

Furthermore, it is feasible to associate a subdomain of one domain with an entirely different hosted site. This approach can be particularly useful if you need to temporarily provide a new tempurl.host site for a client’s review under a white-labeled context, or if you want to establish a relationship between two or more single sites to appear as subsites.

This configuration is applicable only when both sites are hosted by WPMU DEV and you manage the DNS of the top-level domain within the Account Center DNS Manager. Consult the section “White Label a tempurl.host Domain” below for detailed instructions on implementing this setup.

IMPORTANT
The process of creating subdomains requires adjustments to a domain’s DNS records. While this procedure is not overly complex, errors could potentially result in temporary site disruptions. To mitigate the risk of DNS-related complications, refrain from altering or removing any DNS elements unless you are absolutely certain that it is essential to do so.

Using a Subdomain as the Primary Domain

To establish and integrate a subdomain with a Parlatta hosted site, the initial step involves obtaining the IP address of the desired site for subdomain integration. Access the Hosting section for the respective site within your Account Center, and then navigate to the Domains tab.

Scroll down to the DNS section and copy the A record displayed there to your clipboard.

Next, navigate to the “Domains” section in the main menu of your Account Center and locate the Registered or Connected domain where you intend to create the subdomain (myagency.tld). Click on “Manage/Update DNS” from the options provided under the ellipsis icon, as mentioned earlier in this chapter.

Within the Records section, select the Add Record button.

In the “Add New DNS Record” modal, input the following details:

• Record type – Choose A Record.
• Hostname – Enter the subdomain name exactly as you want it to appear in the URL. For instance, if you create a record with the hostname “sub” on the domain “myagency.tld,” the resulting URL will be “sub.myagency.tld.”
• IPv4 Address – Paste the previously copied A Record into this field.
• TTL – We recommend setting the TTL to the shortest available timeframe. A value of 300 is suitable in this context.

Select the Add button, and the newly added A record should become visible in the list of DNS records.

Now return to the Domains tab of the site where you copied the IP address earlier, and click on the Add Domain button.

In the “Add A Domain” modal, input the complete URL of your newly created subdomain (excluding “http://” or “https://://”) and click on “Add Domain.” Do not activate the “Add www” or “Add DNS records” options.

Once the DNS status is validated and the SSL certificate is issued, indicated by green checkmarks, click on the ellipsis icon adjacent to the new subdomain. Then, select “Set as primary” to finalize the configuration. Your site will now load using the new subdomain.

White Label a tempurl.host Domain

As highlighted in the introductory section above, the subdomain approach can be employed to implement a white label scenario for the tempurl.host name of an entirely distinct site, or to establish the appearance of multiple single sites being interconnected subsites.

For instance, consider a scenario where your design agency site, which you utilize for client interactions, is myagency.tld. In this case, you could generate a subdomain named client.myagency.tld and designate it as the primary domain for a different site. This enables your client to review the site without encountering the tempurl.host address, thereby enhancing the white label experience.

The procedure closely resembles the above steps, with two exceptions: you will use the IP address of the site where the subdomain will be added (clientsite.tempurl.host), and you will insert the subdomain A record into the DNS records of the main domain (myagency.tld).

Start by obtaining the IP address of the site where the subdomain will be integrated (clientsite.tempurl.host). Navigate to the Hosting section of that particular site within your Account Center and access the Domains tab.

Scroll down to the DNS section and copy the A record displayed there to your clipboard.

Next, click on “Domains” in the main menu of your Account Center and locate the Registered or Connected domain for which you intend to create the subdomain (myagency.tld). Then, select “Manage/Update DNS” from the options available under the ellipsis icon, as mentioned earlier in this chapter.

Within the Records section, click the Add Record button.

In the “Add New DNS Record” modal, provide the following details:

• Record type – Choose A Record.
• Hostname – Enter the subdomain name precisely as you want it to appear in the URL on the other site. For example, if you create a record with the hostname “client” on the domain “myagency.tld,” the resulting URL will be “client.myagency.tld.”
• IPv4 Address – Paste the previously copied A Record from the other site into this field.
• TTL – We recommend setting the TTL to the shortest available timeframe. A value of 300 is suitable here.

Select the Add button, and the newly added A record should now be visible in the list of DNS records.

Return to the Domains tab of the client site, where you previously copied the IP address. Click on the Add Domain button.

In the “Add A Domain” modal, input the complete URL of your newly created subdomain (excluding “http://” or “https://://”) and click on “Add Domain.” Do not activate the “Add www” or “Add DNS records” options.

Once the DNS status is validated, and the SSL certificate is issued (indicated by green checkmarks), click the ellipsis icon next to the new subdomain. Then, choose “Set as primary” to finalize the setup. As a result, your client site will load at the new subdomain, creating the appearance of a subsite within your myagency.tld site.

6.7 Domain FAQs

This section is dedicated to addressing some frequently asked questions about domains registered with and/or transferred to WPMU DEV.

Which top-level domains do you support?

Currently, we offer support for all common TLDs such as .com, .org, .club, .co, .net, and more. Additional details can be found on this page. If you wish to request support for additional TLDs, please utilize the link provided on the “Register a new domain” screen within your Account Center.

Do you support premium domains?

No, we do not currently offer support for premium domains.

Do you support Internationalized Domain Names (IDN)?

No, at the present time, we do not provide support for Internationalized Domain Names.

Does WPMU DEV hosting support DNSSEC?

Our DNS system does not currently support DNSSEC. However, if DNSSEC was enabled with your previous registrar and you transferred your domain to WPMU DEV, the DNSSEC records will be transferred as well. If you encounter DNS propagation issues or wish to remove DNSSEC records from your previous registrar, please reach out to our support team for manual assistance.

Do you support domain transfers in and out of WPMU DEV?

Yes, we now support domain transfers from other providers to WPMU DEV. For more information, refer to the “Transferred Domain” chapter. Should you need to transfer a domain away from WPMU DEV, please contact our support team to obtain the Auth/Transfer Code. This feature will be integrated into the Account Center in an upcoming update.

Can a domain be transferred from one WPMU DEV account to another?

Currently, this feature is not available. However, we have plans to support such transfers in the future.

Can I purchase a domain for more than one year?

Yes, domains can be purchased and renewed for a maximum of 10 years in advance. Refer to the “Registration Terms” section for further details.

When will my domain auto-renew?

Domains set to Auto-Renew will undergo automatic renewal 7 days before their expiry date.

What should I do if my domain expires and I want it back?

An expired domain enters a 40-day grace period during which it can be renewed by paying the renewal cost. If the grace period expires, a 30-day redemption period follows, during which a redemption fee applies for renewal. Refer to this page for comprehensive information.

Do you provide refunds for domain purchases?

No, refunds are not offered for Domain Registration, Renewal, Transfer & Redemption fees under any circumstances. Please consult our Refund Policy for detailed information.

What happens if I cancel or downgrade my WPMU DEV membership?Copy heading anchor to clipboard
DNS management, domain registration, and transfer remain accessible to all WPMU DEV members, including free hub users.

For domains purchased or transferred through WPMU DEV, if you cancel or downgrade your membership, you will retain access to the Registered Domains tab as a Free Hub user.

If you manage DNS for connected domains and cancel or downgrade your membership, DNS records for your domain will continue to function. As a Free Hub user, you can still access the DNS Manager for connected domains. However, certain features/options will be limited:

You can only view DNS records of connected domains.
You cannot edit, add, or delete DNS records of connected domains.
To edit, add, or delete DNS records for a connected domain as a Free Hub user, you will need to upgrade your WPMU DEV membership or revert the domain’s nameservers to your registrar’s nameservers for DNS management.

Why is there a cost involved in transferring domains to Parlatta?

When successfully transferring a domain, its expiry date is automatically extended by one year. The cost associated with a successful domain transfer covers the one-year extension to the expiry date.

For instance, if a domain was registered on January 6th, 2022, for a period of 1 year, its expiry date would be January 6th, 2023. Following a successful transfer to WPMU DEV, the domain’s expiry date would be updated to January 6th, 2024.